/* Nuvryx Support Portal — internal operations UI. Tokens follow nuvryxcloud.com. */
@font-face { font-family: Inter; font-weight: 100 900; font-display: swap; src: url(/inter.woff2) format('woff2'); }
:root {
  --bg:#080f17; --panel:#0b151f; --raised:#0f1b27; --raised-2:#132232; --line:#182735; --line-2:#22364a;
  --text:#f4f6fc; --muted:#adbed5; --faint:#7d8ea6; --accent:#379fff; --purple:#7760ff; --green:#22d5ad; --amber:#f2b84b; --red:#ff7a7a;
  --grad:linear-gradient(105deg,#5040ff 0%,#4362ff 56%,#249dfb 100%);
  color-scheme: dark;
  --font:Inter,"Inter Display",-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif; --mono:ui-monospace,SFMono-Regular,Menlo,monospace;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; background: var(--bg); color: var(--text); font: 13.5px/1.5 var(--font); -webkit-font-smoothing: antialiased; }
a { color: #9fd1ff; text-decoration: none; } a:hover { text-decoration: underline; }
button, input, select, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
h1, h2, h3, h4 { margin: 0; letter-spacing: -.01em; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }

/* Shell */
.shell { display: grid; grid-template-columns: 232px 1fr; height: 100vh; }
.side { background: #070d14; border-right: 1px solid var(--line); display: flex; flex-direction: column; min-height: 0; }
.side .brand { display: flex; align-items: center; gap: 10px; padding: 16px 16px 14px; border-bottom: 1px solid var(--line); }
.side .brand b { font-size: 14.5px; display: block; } .side .brand small { color: var(--faint); font-size: 11.5px; }
.side nav { padding: 10px 8px; display: flex; flex-direction: column; gap: 2px; overflow-y: auto; }
.side nav a { display: flex; align-items: center; justify-content: space-between; padding: 7px 10px; border-radius: 8px; color: var(--muted); font-weight: 500; }
.side nav a:hover { background: var(--raised); color: var(--text); text-decoration: none; }
.side nav a[aria-current="page"] { background: var(--raised-2); color: var(--text); box-shadow: inset 2px 0 0 #4f6bff; }
.side nav .count { font-size: 11.5px; color: var(--text); background: #1c2b3d; border-radius: 999px; padding: 0 7px; min-width: 20px; text-align: center; }
.side nav .count.live { background: rgba(242,184,75,.16); color: var(--amber); }
.side .foot { margin-top: auto; padding: 12px 14px; border-top: 1px solid var(--line); font-size: 12px; color: var(--muted); }
.side .foot .hours { display: flex; align-items: center; gap: 7px; }
.main { display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.topbar { display: flex; align-items: center; gap: 12px; padding: 10px 20px; border-bottom: 1px solid var(--line); background: var(--panel); }
.topbar .search { flex: 1; max-width: 420px; position: relative; }
.topbar .search input { width: 100%; background: var(--raised); border: 1px solid var(--line-2); border-radius: 8px; padding: 6px 10px 6px 30px; outline: none; }
.topbar .search svg { position: absolute; left: 9px; top: 8px; width: 14px; height: 14px; color: var(--faint); }
.topbar .spacer { flex: 1; }
.demo-flag { font-size: 11.5px; color: #f7d79a; border: 1px solid rgba(242,184,75,.35); background: rgba(242,184,75,.08); border-radius: 6px; padding: 2px 8px; }
.presence { display: flex; align-items: center; gap: 8px; border: 1px solid var(--line-2); border-radius: 8px; padding: 3px 4px 3px 10px; background: var(--raised); }
.presence select { background: transparent; border: 0; outline: none; padding: 3px 4px; }
.presence select option { background: var(--panel); }
.user { display: flex; align-items: center; gap: 8px; }
.avatar { width: 28px; height: 28px; border-radius: 50%; display: grid; place-items: center; font-size: 11.5px; font-weight: 700; background: #1b2c44; color: #cfe2ff; flex: none; }
.content { flex: 1; overflow-y: auto; padding: 20px 24px 40px; }
.page-title { display: flex; align-items: center; gap: 12px; margin-bottom: 16px; }
.page-title h1 { font-size: 19px; font-weight: 650; }
.page-title .spacer { flex: 1; }

/* Presence dots */
.pd { width: 8px; height: 8px; border-radius: 50%; display: inline-block; flex: none; background: var(--faint); }
.pd.available { background: var(--green); box-shadow: 0 0 0 3px rgba(34,213,173,.15); }
.pd.busy { background: var(--amber); } .pd.away { background: #8a7bff; } .pd.offline { background: #3a4a5c; }

/* Buttons */
.btn { display: inline-flex; align-items: center; gap: 6px; border: 1px solid var(--line-2); background: var(--raised-2); border-radius: 8px; padding: 6px 12px; font-weight: 550; cursor: pointer; white-space: nowrap; }
.btn:hover { border-color: #3a5a80; }
.btn.primary { border: 0; background: var(--grad); color: #fff; }
.btn.primary:hover { filter: brightness(1.08); }
.btn.ghost { background: transparent; border-color: transparent; color: var(--muted); }
.btn.ghost:hover { color: var(--text); border-color: var(--line-2); }
.btn.small { padding: 3px 9px; font-size: 12.5px; }
.btn[disabled] { opacity: .5; cursor: not-allowed; }
.btn svg { width: 15px; height: 15px; }
.iconbtn { position: relative; width: 32px; height: 32px; border-radius: 8px; border: 1px solid transparent; background: transparent; color: var(--muted); display: grid; place-items: center; cursor: pointer; }
.iconbtn:hover { border-color: var(--line-2); color: var(--text); }
.iconbtn svg { width: 17px; height: 17px; }
.iconbtn .badge-dot { position: absolute; top: 4px; right: 4px; min-width: 15px; height: 15px; border-radius: 999px; background: var(--red); color: #fff; font-size: 10px; font-weight: 700; display: grid; place-items: center; padding: 0 4px; }

/* Cards & stats */
.grid { display: grid; gap: 14px; }
.stats { display: grid; grid-template-columns: repeat(auto-fill, minmax(160px, 1fr)); gap: 10px; margin-bottom: 16px; }
.stat { background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 11px 13px; }
.stat .k { color: var(--muted); font-size: 12px; }
.stat .v { font-size: 22px; font-weight: 650; margin-top: 2px; font-variant-numeric: tabular-nums; }
.stat .v small { font-size: 12px; color: var(--faint); font-weight: 500; margin-left: 4px; }
.stat.warn .v { color: var(--amber); }
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: 12px; }
.panel > header { display: flex; align-items: center; gap: 10px; padding: 11px 14px; border-bottom: 1px solid var(--line); }
.panel > header h2 { font-size: 13.5px; font-weight: 650; }
.panel > header .spacer { flex: 1; }
.panel .pad { padding: 12px 14px; }
.two { display: grid; grid-template-columns: minmax(0, 1.6fr) minmax(0, 1fr); gap: 14px; align-items: start; }
.three { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; align-items: start; }
.empty { color: var(--faint); padding: 18px 14px; }
.label-demo { font-size: 11px; font-weight: 600; color: #f7d79a; background: rgba(242,184,75,.12); border: 1px solid rgba(242,184,75,.3); border-radius: 6px; padding: 1px 7px; }
.label-internal { font-size: 11px; font-weight: 600; color: #ffd8a0; background: rgba(255,170,60,.1); border: 1px solid rgba(255,170,60,.3); border-radius: 6px; padding: 1px 7px; }
.label-public { font-size: 11px; font-weight: 600; color: #a8d3ff; background: rgba(55,159,255,.1); border: 1px solid rgba(55,159,255,.3); border-radius: 6px; padding: 1px 7px; }

/* Chips */
.chip { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 550; padding: 1px 8px; border-radius: 6px; border: 1px solid var(--line-2); color: var(--muted); white-space: nowrap; }
.chip.p-urgent { color: #ffc2c2; border-color: rgba(255,122,122,.45); background: rgba(255,122,122,.1); }
.chip.p-high { color: #ffdca0; border-color: rgba(242,184,75,.45); background: rgba(242,184,75,.08); }
.chip.p-normal { color: #c8d8ee; }
.chip.p-low { color: var(--faint); }
.chip.s-queued, .chip.s-new { color: #ffdca0; border-color: rgba(242,184,75,.35); }
.chip.s-assigned { color: #c9c2ff; border-color: rgba(119,96,255,.45); }
.chip.s-in_progress { color: #a8d3ff; border-color: rgba(55,159,255,.45); }
.chip.s-waiting_for_customer { color: #bff3e6; border-color: rgba(34,213,173,.35); }
.chip.s-waiting_for_internal_review, .chip.s-escalated { color: #ffc2c2; border-color: rgba(255,122,122,.35); }
.chip.s-resolved, .chip.s-closed { color: var(--faint); }
.chip.live { color: #bff3e6; border-color: rgba(34,213,173,.35); }
.chip.sla-warning { color: var(--amber); border-color: rgba(242,184,75,.4); }
.chip.sla-breached { color: var(--red); border-color: rgba(255,122,122,.45); }
.chip.sla-met, .chip.sla-pending { color: var(--faint); }

/* Tables */
table.list { width: 100%; border-collapse: collapse; }
table.list th { text-align: left; font-weight: 500; color: var(--faint); font-size: 12px; padding: 8px 10px; border-bottom: 1px solid var(--line); white-space: nowrap; }
table.list td { padding: 9px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
table.list tbody tr { cursor: pointer; }
table.list tbody tr:hover { background: #0e1a26; }
table.list tbody tr.unread td:first-child { box-shadow: inset 2px 0 0 var(--accent); }
td .ref { font-family: var(--mono); font-size: 12px; color: var(--muted); }
td .sum { display: block; color: var(--text); max-width: 460px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
td .sub { color: var(--faint); font-size: 12px; }
.filters { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 12px; }
.filters select, .filters input, .field input, .field select, .field textarea, textarea.box, input.box, select.box { background: var(--raised); border: 1px solid var(--line-2); border-radius: 8px; padding: 6px 9px; outline: none; }
.filters select option, select option { background: var(--panel); }

/* Ticket detail */
.ticket { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 16px; align-items: start; }
.t-head { background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 14px 16px; margin-bottom: 14px; }
.t-head .top { display: flex; align-items: flex-start; gap: 12px; }
.t-head .ref { font-family: var(--mono); color: var(--muted); font-size: 12.5px; }
.t-head h1 { font-size: 17px; font-weight: 650; margin-top: 2px; }
.t-head .chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.t-head .meta { display: flex; flex-wrap: wrap; gap: 4px 18px; margin-top: 10px; color: var(--muted); font-size: 12.5px; }
.t-head .meta b { color: var(--text); font-weight: 550; }
.t-head .controls { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--line); align-items: center; }
.t-head .controls label { display: inline-flex; align-items: center; gap: 6px; color: var(--faint); font-size: 12px; }
.viewers { margin-bottom: 12px; padding: 8px 12px; border-radius: 10px; border: 1px solid rgba(119,96,255,.4); background: rgba(119,96,255,.08); color: #d7d1ff; font-size: 12.5px; }
.ai-summary { border: 1px solid #263f7a; background: linear-gradient(180deg, #0f1a33, #0c1626); border-radius: 12px; padding: 12px 14px; margin-bottom: 14px; }
.ai-summary header { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; }
.ai-summary header h2 { font-size: 13.5px; }
.ai-summary header svg { width: 16px; height: 16px; color: #8ea2ff; flex: none; }
.ai-summary header small { color: var(--faint); }
.ai-summary dl { display: grid; grid-template-columns: 150px 1fr; gap: 6px 14px; margin: 0; }
.ai-summary dt { color: var(--faint); }
.ai-summary dd { margin: 0; }
.ai-summary ul { margin: 0; padding-left: 16px; }
.ai-summary .disclaimer { margin-top: 10px; font-size: 11.5px; color: var(--faint); }
.timeline { display: flex; flex-direction: column; gap: 10px; }
.tl { max-width: 82%; border-radius: 12px; padding: 9px 12px; border: 1px solid var(--line); background: var(--raised); }
.tl .who { display: flex; align-items: center; gap: 8px; font-size: 11.5px; color: var(--faint); margin-bottom: 3px; }
.tl .who b { color: var(--muted); font-weight: 600; }
.tl .body { white-space: pre-wrap; overflow-wrap: anywhere; }
.tl.ai .body, .tl.agent .body { white-space: normal; }
.tl.customer, .tl.email_in { align-self: flex-start; background: #121f2d; }
.tl.ai { align-self: flex-start; background: #0e1830; border-color: #23386a; }
.tl.agent, .tl.email_out { align-self: flex-end; background: #0f2420; border-color: rgba(34,213,173,.3); }
.tl.internal_note { align-self: stretch; max-width: none; background: repeating-linear-gradient(135deg, rgba(255,170,60,.06) 0 10px, rgba(255,170,60,.03) 10px 20px); border: 1px dashed rgba(255,170,60,.45); }
.tl.system_event { align-self: center; max-width: 90%; background: transparent; border: 0; padding: 2px; color: var(--faint); font-size: 12px; text-align: center; }
.tl .srcs { margin-top: 6px; font-size: 11.5px; color: var(--faint); }
.composer { margin-top: 16px; background: var(--panel); border: 1px solid var(--line); border-radius: 12px; }
.composer .tabs { display: flex; gap: 2px; padding: 6px 6px 0; border-bottom: 1px solid var(--line); }
.composer .tabs button { border: 0; background: transparent; color: var(--muted); padding: 7px 12px; border-radius: 8px 8px 0 0; cursor: pointer; font-weight: 550; }
.composer .tabs button[aria-selected="true"] { background: var(--raised-2); color: var(--text); }
.composer .tabs button.note[aria-selected="true"] { color: #ffd8a0; }
.composer textarea { width: 100%; min-height: 110px; resize: vertical; border: 0; background: transparent; padding: 12px 14px; outline: none; line-height: 1.5; }
.composer.note-mode { border-color: rgba(255,170,60,.45); }
.composer .bar { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; padding: 8px 12px; border-top: 1px solid var(--line); }
.composer .bar .hint { color: var(--faint); font-size: 12px; flex: 1; }
.composer .bar label { display: inline-flex; gap: 6px; align-items: center; color: var(--muted); font-size: 12.5px; }
.assist { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin-top: 14px; }
.assist .lbl { color: var(--faint); font-size: 12px; margin-right: 4px; }
.assist-result { margin-top: 10px; border: 1px solid #263f7a; border-radius: 12px; background: #0c1626; padding: 12px 14px; }
.assist-result pre { white-space: pre-wrap; font: inherit; margin: 6px 0 10px; }
.assist-result .notice { color: var(--faint); font-size: 12px; }
.rail .panel { margin-bottom: 12px; }
.kv { display: grid; grid-template-columns: 112px 1fr; gap: 5px 10px; font-size: 12.5px; }
.kv dt { color: var(--faint); } .kv dd { margin: 0; overflow-wrap: anywhere; }
.mini { font-size: 12.5px; }
.mini li { margin: 4px 0; }
.mini ul { margin: 0; padding-left: 16px; }
.events { list-style: none; margin: 0; padding: 0; max-height: 320px; overflow-y: auto; }
.events li { padding: 6px 0; border-top: 1px solid var(--line); font-size: 12px; color: var(--muted); }
.events li:first-child { border-top: 0; }
.events code { font-family: var(--mono); font-size: 11.5px; color: var(--text); }
.readonly-note { font-size: 12px; color: var(--faint); }
.readonly-note ul { margin: 6px 0 0; padding-left: 16px; }

/* Bars */
.bars { display: flex; flex-direction: column; gap: 6px; }
.bar-row { display: grid; grid-template-columns: 140px 1fr 40px; gap: 10px; align-items: center; font-size: 12.5px; }
.bar-row .track { height: 8px; background: #132232; border-radius: 4px; overflow: hidden; }
.bar-row .fill { height: 100%; background: var(--grad); border-radius: 4px; }
.bar-row span:last-child { text-align: right; font-variant-numeric: tabular-nums; color: var(--muted); }
.cols { display: flex; align-items: flex-end; gap: 4px; height: 120px; padding-top: 8px; }
.cols .c { flex: 1; display: flex; flex-direction: column; justify-content: flex-end; gap: 2px; }
.cols .c i { display: block; background: #4362ff; border-radius: 2px 2px 0 0; min-height: 1px; }
.cols .c i.r { background: var(--green); }

/* Forms */
.field { display: block; margin-bottom: 10px; }
.field > span { display: block; color: var(--muted); font-size: 12px; margin-bottom: 4px; }
.field input, .field select, .field textarea { width: 100%; }
.hours-table td { padding: 5px 8px 5px 0; }
.hours-table input[type="time"] { width: 132px; }
.hours-table td:first-child label { white-space: nowrap; }
.form-actions { display: flex; gap: 8px; align-items: center; margin-top: 10px; }
.msg-ok { color: var(--green); font-size: 12.5px; } .msg-err { color: var(--red); font-size: 12.5px; }

/* Notifications drawer */
.drawer { position: fixed; top: 52px; right: 16px; width: 360px; max-height: 70vh; overflow-y: auto; background: var(--raised); border: 1px solid var(--line-2); border-radius: 12px; box-shadow: 0 20px 60px rgba(0,0,0,.5); z-index: 50; }
.drawer header { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--line); }
.drawer header h2 { font-size: 13.5px; flex: 1; }
.drawer .n { padding: 9px 12px; border-bottom: 1px solid var(--line); cursor: pointer; }
.drawer .n:hover { background: var(--raised-2); }
.drawer .n.unread { box-shadow: inset 2px 0 0 var(--accent); }
.drawer .n b { display: block; font-weight: 600; font-size: 12.5px; }
.drawer .n span { color: var(--muted); font-size: 12px; }
.toast { position: fixed; bottom: 20px; right: 20px; background: var(--raised-2); border: 1px solid var(--line-2); border-radius: 10px; padding: 10px 14px; box-shadow: 0 12px 40px rgba(0,0,0,.5); z-index: 60; max-width: 360px; }
.toast.err { border-color: rgba(255,122,122,.5); }

/* Login */
.login { min-height: 100vh; display: grid; place-items: center; padding: 24px; background: radial-gradient(1200px 600px at 70% -10%, rgba(80,64,255,.18), transparent 60%), var(--bg); }
.login .box { width: 100%; max-width: 380px; background: var(--panel); border: 1px solid var(--line); border-radius: 16px; padding: 26px; }
.login h1 { font-size: 19px; margin: 14px 0 4px; }
.login p { color: var(--muted); margin: 0 0 18px; }
.login .demo { margin-top: 18px; padding-top: 14px; border-top: 1px solid var(--line); }
.login .demo p { font-size: 12px; color: #f7d79a; margin-bottom: 8px; }
.login .demo .row { display: flex; flex-wrap: wrap; gap: 6px; }
.kbd { font-family: var(--mono); font-size: 11px; border: 1px solid var(--line-2); border-bottom-width: 2px; border-radius: 4px; padding: 0 5px; color: var(--muted); }

@media (max-width: 1100px) { .ticket { grid-template-columns: 1fr; } .two, .three { grid-template-columns: 1fr; } }
@media (max-width: 760px) {
  .shell { grid-template-columns: 1fr; }
  .side { position: fixed; inset: 0 30% 0 0; z-index: 40; transform: translateX(-100%); transition: transform .2s; }
  .side.open { transform: none; }
  .menu-toggle { display: grid !important; }
  .content { padding: 14px; }
  .topbar .search { display: none; }
  td .sum { max-width: 200px; }
}
.menu-toggle { display: none !important; }
@media (prefers-reduced-motion: reduce) { * { transition: none !important; animation: none !important; } }